FAQs
Orders & Shipping
How long does shipping take?
For full details, please refer to our Shipping Policy located at the bottom of our website.
Can I change my shipping address after placing an order?`
If your order hasn’t shipped, contact us immediately at info@montepoedagar.com and we’ll do our best to update the address.
What should I do if my package is delayed or lost?
Please contact our support team at info@montepoedagar.com with your order number and tracking info. We’ll assist you promptly.
How can I track my order?
Once your order has been dispatched, you’ll receive a tracking number via email. You can use this tracking number on our Track My Order page, located at the bottom of our website under the Customer Care section.
Refunds & Returns
What is your return policy?
We pride ourselves on the exceptional quality of our timepieces and customer satisfaction. In the rare event that you are dissatisfied, you may request a return within 14 days of delivery. For full terms, please see our Returns & Refunds Policy at the bottom of our website.
Do you accept returns for change of mind?
We do not accept returns or refunds for change-of-mind purchases. Our return policy strictly applies to defective, damaged, or unsatisfactory products only.
When will I receive my refund?
Once we receive your return, please allow up to 3 business days for processing. If your return is accepted, you will receive a refund confirmation email. It may take up to an additional 3 business days for the refund to appear in your account.
Product & Warranty
Are your watches water-resistant?
Yes. Each Monté Poedagar® timepiece features an Oyster-style sealed case, engineered for water resistance of up to 100 metres. This ensures dependable protection against rain, splashes, and even brief recreational swimming.
Do your watches come with a warranty?
Yes. Every Monté Poedagar® watch includes a 24-month international warranty, covering manufacturing defects and movement malfunctions.
How do I activate the warranty?
No action is required. Your warranty is automatically activated on the date of purchase. Please retain your confirmation email or invoice as proof of warranty.
Can I replace or resize the strap?
Yes. Most Monté Poedagar® watches feature adjustable stainless steel bracelets. A basic resizing tool is included with your watch to help you achieve the perfect fit from home. For more precise adjustments, we recommend visiting a local jeweller.
Payments & Promotions
What payment methods do you accept?
We accept all major payment methods including Visa, Mastercard, PayPal, Apple Pay, and Google Pay for a seamless and secure checkout experience.
Is my payment information secure?
Absolutely. Our website is secured with SSL encryption and PCI-compliant payment gateways to ensure your personal and financial information is protected at every step.
Do you offer any discounts or promotional codes?
Yes, we occasionally release exclusive offers for our community. Follow us on Instagram or subscribe to our newsletter for early access to special promotions and timepiece launches.
Can I apply more than one discount code per order?
Only one discount code may be applied per order unless explicitly stated during a promotion.